f11111 Privacy Policy

1. Introduction and Scope

f11111 (referred to below as "we", "our", or "the platform") operates online casino, sports betting, and entertainment gaming services in Bangladesh. This privacy policy ("Policy") describes how we collect, process, store, and protect your personal information when you use the website https://f11111.cam, register an account, or use any of our services.

This policy applies to all registered users of f11111, guest browsers, and anyone who interacts with our platform. By using our services, you are considered to have given your consent to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our platform.

We believe that transparency is the foundation of trust. That is why we have presented all relevant information in this policy in clear and easy-to-understand language.

2. Information We Collect

f11111 collects user information in several ways. The information collected is described in detail below:

2.1 Registration and Account Information

When you open an account with f11111, we collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address and postal code
• Government-issued identification for identity verification (national ID card or passport)
• Username and password (stored in encrypted form)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Payment method details (bKash, Nagad, Rocket, or Upay account numbers)
• Transaction history, amounts, and dates
• Financial documents required for source verification

2.3 Automatically Collected Information

Certain information is recorded automatically while you use the platform:

• IP address and device identifier
• Browser type, version, and operating system
• Duration of website visits and page navigation history
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer support, the related chat logs, email exchanges, and complaint information are stored.

3. Purpose of Using Information

f11111 uses collected information only for specific, legitimate, and transparent purposes. We use your information for the following reasons:

• Account management: To complete registration, verification, and ensure account security.
• Service delivery: For deposits, withdrawals, gaming activities, and bonus distribution.
• Identity verification: To complete the KYC (Know Your Customer) process and prevent money laundering.
• Customer support: To answer your questions and resolve complaints.
• Platform improvement: To analyze user experience and improve service quality.
• Security assurance: To detect and prevent fraudulent activity.
• Legal obligations: To comply with applicable laws and regulations.
• Marketing communications: To inform you of promotional offers and updates, subject to your consent.

We do not sell or rent your information to any third party for marketing purposes without your consent.

4. Information Sharing and Disclosure

f11111 may share information with third parties in limited and specific circumstances:

4.1 Service Provider Partners

We work with trusted service providers who help operate our platform — such as payment processors, identity verification services, and data analytics firms. These partners work under strict confidentiality agreements and are given access only to the information necessary for their work.

4.2 Legal Obligations

We may disclose information to the relevant authorities under a court order, regulatory directive, or as required by applicable law.

4.3 Business Transfers

If f11111 undergoes any restructuring, merger, or acquisition, user information may form part of the transferred assets. In such cases, we will notify users in advance.

4.4 With User Consent

Outside the circumstances described above, we never share your information with third parties without your explicit consent.

5. Cookies Policy

f11111 uses various types of cookies that improve your browsing experience and ensure the functionality of our services:

• Essential cookies: Essential for the core functionality of the platform — login sessions, security tokens, and so on.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To understand how the platform is used, which helps improve our services.

You can control or disable cookies through your browser settings. Please note that disabling cookies may cause some features of the platform to not work properly.

6. Data Security Measures

f11111 applies industry-standard technology and practices to protect your information:

• SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password protection: Passwords are never stored in plain text — strong hashing algorithms are used.
• Access control: Only authorized staff are given access to user information when necessary.
• Security monitoring: Our systems are under 24/7 security monitoring.
• Regular audits: Regular audits are conducted to identify security vulnerabilities.
• Data backup: Data is securely backed up and protected from accidental loss.

However, complete security over the internet cannot be guaranteed. We therefore ask you to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

7. Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, certain information may be retained for a specified period in accordance with legal requirements.
• Transaction records: Financial transaction records are retained for a period determined by legal obligations.
• Marketing data: Marketing-related information is deleted promptly once you withdraw your consent.

8. Your Rights

As a user of f11111, you have the following rights regarding your own information:

8.1 Right to Access

You can request from us at any time to find out what information we hold about you.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can apply to have it corrected.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, this request may not be fully fulfilled where legal obligations apply.

8.4 Right to Object to Processing

You can object at any time and withdraw your consent to the use of your information for marketing purposes.

8.5 Right to Data Portability

You can request a structured, machine-readable copy of your own information.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support. We will aim to respond to your request within 30 business days.

9. Privacy of Minors

f11111 strictly does not provide services to anyone under the age of 21 (for users aged 21 and over only). We do not knowingly collect personal information from any minor. If we find evidence that a minor is using our platform, we will immediately close that account and delete the associated information.

If a parent or guardian suspects that their child is using our platform, please contact [email protected] immediately.

10. Policy Changes and Updates

f11111 reserves the right to amend or update this privacy policy at any time. In the event of any significant change, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after any changes, it will be assumed that you have agreed to the new policy. We therefore recommend that you review this page regularly.